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Customer Service Charter

Customer service committed to finding the best solutions

Our entire focus is on reducing our clients’ confusion and overwhelm when they are developing their portfolio of online marketing and business products.  We are committed to finding the best solutions rather than just applying a generic formula to your business.

 

We want to be known for:

  • Simplicity – Doing only what needs to be done and discarding all the time-wasting, energy-draining, unproductive tasks.
  • Honesty and Integrity – We only use honest and ethical techniques and practices in all our business dealings.  If you are after a quick-fix or get-rich-quick scheme, you’ve come to the wrong place.
  • Empowerment – Enabling you to take control of your online presence and get you skilled in the management of your own campaign;  Giving business operators the confidence to manage their own online presence with a comprehensive set of tools and techniques that will propel them into a profitable future
  • Transparency – We want you to see how we’ve done it and save you time by avoiding any pitfalls along the way.
  • Commitment – Our outstanding, personalised attention to your specific problem along with our guarantee of your satisfaction and follow-up.
  • Value – Delivering excellent value for money by finding the most appropriate and cost-effective way for you to achieve your business success.
  • Currency – Being up to date with current developments in online marketing and web development and providing workable solutions for real situations.

 

What you can expect from us:

  • Professional and courteous service within the quoted timeframe from friendly, knowledgeable staff dedicated to your satisfaction
  • Explanation of solutions in non-jargon, non-technical terms
  • Quick, no-fuss rectification of any issues or complaints
  • Prompt response to email and phone contact
  • Comprehensive training materials and immersive learning experiences

 

How you can help us to help you:

  • Provide feedback via our website or through Satisfaction Surveys so that we can improve our service delivery and further develop our products
  • Know that there is no problem that can’t be solved and understand that we will do our very best to ensure that issues are handled quickly and confidentially
  • Provide us with accurate and pertinent information that allows us to work efficiently on your unique circumstances
  • Work with us to solve any problems that may arise
  • Recommend us to your friends via your social media and in your social circles – We will provide incentive services for such recommendations

 

Our time pledges:

We want to keep you happily up and running, so we pledge the following turnaround times for complaints or issues with our service:

 

Issue Response time Resolution time
General complaint Within 24 hours Within 7 working days
Website / SMM issue Within 12 hours Within 2 working days

 

The Shiz For Your Biz © 2016